1. Collection of Personally Identifiable Information
1.1 We collect certain information about You to help us serve You better. The information collected by Us is of the following nature:

Name;
Telephone Number;
Email Address;
Your IP address;
Information about your device;
Network information
College/ Institution Details and location
User uploaded photo and ids
Any other personal information which you give us in connection while booking a service or is relevant to customer surveys and/or offers.
1.2 Information provided during Registration

To create a profile and use this Website and services, you may be asked to provide the following information: your name, your username, password, email address, the specialty in which you practice or intend to practice (selected from a drop-down menu if applicable), You may also choose to provide a picture to be associated with your profile.

1.4 We will store your username, country and specialty on an unencrypted server. Your password is cryptographically hashed and your email address is encrypted. These information elements are referred to collectively as your “Personal User Information.” We collect and hold this information for the purpose of administering your use of the Application.

1.5 You are solely responsible for

maintaining the strict confidentiality of your Personal User Information,
not allowing another person to use your Personal User Information to access the Services,
any and all damages or losses that may be incurred or suffered as a result of any activities that occur in your Account,
ensuring that the information submitted by you complies with our terms and conditions,
ensuring that the information provided by you is correct and updated from time to time.
1.6 You agree to immediately notify Swati App in writing by email to learnanaesthesiaapp@gmail.com of any unauthorized use of your Personal User Information or any other breach of security. Swati App is not and shall not be liable for any harm arising from or relating to the theft of your Personal User Information that is under Your control, your disclosure of your Personal User Information, or the use of your Personal User Information by another person or entity.

1.7 On receiving personal information about You, You no longer remain anonymous to Us. We may use this information to do internal research on demographics, interests, and behaviour to better understand, protect and serve our customers. This information is compiled and analysed on an aggregated basis. We indicate fields that are mandatorily required to be filled and fields that are optional. You may decide whether or not to provide such information to Us.

1.8 You may choose not to provide us with any personal information or information as required to provide any Services. If we do not receive information required, we may choose not to provide you with such Service. Service shall have the meaning attributed to the phrase in the Terms of Use.

2. Use of Personal Information
2.1 The information collected by Us through our Website is used by Us for various purposes to enable us to serve you better:

To find third party service providers;
Internal record keeping;
We may use the information to improve our products and services;
We may periodically send promotional emails or messages on the Website about new products, special offers or other information which We think You may find interesting using the email address which You have provided;
From time to time, we may use the information to customize the Website according to your interests.
2.2 We may use personal information to resolve disputes that may arise with the use of our Services, help promote a safe service to all the customers, measure consumer interest in our services, customize your experience, detect and protect Us against error, fraud and other criminal activity, enforce our terms and conditions.

2.3 We identify and use your IP address to help diagnose problems with our server, and to administer our Websites. Your IP address is also used to help identify You and to gather broad demographic information.

3. Sharing of Personal Information
3.1 We may share your information with payment service providers, regulatory authorities, and third-party agencies in the event of any request from such authorities.

3.2 We may disclose Your personal information if required to do so by law or in the good faith and belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our customers or the general public.

3.3 We and our affiliates will share/sell some or all of the collected information with another business entity should We (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to all the information collected.

3.4 We do not disclose personal information about identifiable individuals to advertisers, but We may provide them with aggregate and/or anonymized information about You to help advertisers reach the kind of audience they want to target. We may make use of the information We have collected from You to enable Us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

4. Information Safety
4.1 All information is saved and stored on servers which are secured with passwords and pins to ensure no unauthorized person has access to it. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

4.2 In case you want to delete your account and/or the information linked to it, you can send us an email at learnanaesthesiaapp@gmail.com

4.3 If the user inactive more than 30 days, the user data will automatically be deleted.

5. Choice/Opt-Out
5.1 We provide all customers with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from Us on behalf of our partners, and from Us in general, after providing Us with personal information. If You want to remove your contact information from all lists and newsletters, please write to learnanaesthesiaapp@gmail.com.

6. Third Party Links
6.1 We use third-party advertising companies to serve advertisements when You visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other Website in order to provide advertisements about services of interest to You.

All other terms and conditions as applicable under the Terms and Conditions of Use will be applicable to You and will be read along with this Privacy Policy.

7. Shipping and Delivery
7.1 Shipping and Delivery is not applicable in my website and app 

 

Cancellation/Refund policy
PAYMENT & REFUND POLICY
The term “we” or “us” have been used below so as to mean the owner or admin i.e. Learn Anaesthesia of mobile application Learn Anaesthesia and the term “you” shall mean user of any kind who has paid or is willing to pay for the same. The terms contained in this payment and refund policy is to administer the transaction and also to govern the rights and liabilities. By agreeing any user shall be deemed to have consented to same.

Services Provided Through App
We provide the subject to other conditions the service that helps users who are student in preparation as to various exams and subjects (competitive or otherwise like medical exams) by enabling them to attend via various plans, tests, videos, notes, MCQ’s and other methods from time to time and the same is subject to availability.

Rules Regarding Payment
We offer to provide services specified therein on requisition basis upon users agreeing the terms and conditions provided.
User is required to select subscription plan as provided in the application to avail the facility of accessing video lessons, attempting test, MCQ’s for various exams and/or course. For each subscription plan charges, are provided in the application as per plan selected by user. We reserve right to increase or decrease the subscription fees for plans. Such charges include the transaction cost, taxes if any and service charge for using the application.
Details of each plans and charges that shall be charged for availing the plan are provided in the application and same can be confirmed by communicating with us via email or phone.
The charges so provided are again subject to revision and it may vary owing to various circumstances.
Taking subscription and making payment is the pre condition for any user to access service or make any claim against us.
The charges for each plan may include any charges towards, Charges for plan, Service charges, Transaction charges and Taxation(if applicable).
The charges provided shall not include any charges towards third party for registration etc.
Mode of payment of charges in the application is only through online route not cash payment or settlement is allowed in the application.
Material for the course selected maybe provided in the form available with us which can either be videos, PDF or any other format depending upon availability and user can download the same and also place request for delivery after payment.
Providing material shall be discretionary and subject to availability.
We reserve the right to all copyright in material provided and any copying or distribution of the same shall entitle us to legal recourse apart from damages.
The payment which is to be made is subject to deduction or forfeiture towards the complaints made, cancellation made or any misrepresentation or fraud played by the rider in such cases we may at our discretion delete the account and shall forfeit right to any payment.
Payment facility is provided in the form of payment gateway in the application it can be done through Net Banking, debit/credit card and third party Apps.
Users have to follow the instructions as provided therein and proceed to make payment.
If the app does not direct user to payment gateway due to some technical difficulty it shall not constitute any omission from our part.
This facility is provided with the aid of payment gateway and user is required to fill in the particulars for that purpose and we do not in any way shall be responsible for the information provided about card details etc.

Cancellation Not Allowed
It is imperative to lay down the principles governing cancellation:

User once taking subscription by making payment in the application is not allowed to cancel the subscription and claim refund post cancellation.
Subscription of user to continue once payment is made till validity period not withstanding whether user the videos or appears for tests or downloads the material or not.
Refund is to be given only for circumstances enlisted in refund cases and not otherwise.

Procedure For Claiming Refund
Wrongful deduction: In case of any wrongful deduction of amount from the account, or deduction of more than what was ought to have been deducted users can approach the concerned bank and sort out the issue claim reverse we do not offer any remedy or part in this. If in case we receive any such amount from users more than the actual amounts we wish to refund the same to the users.
Refund after Reconcilation: However the same shall be done once reconciliation is done from our end with payment gateway and not before.
Period for processing: Such amount shall be reversed only not later than one week after the reconciliation is done. Time for processing complaints is up to one week only after which we can inform user about whether the complaint is entitle to refund.
Maximum Liability: Our liability in case of refund followed by complaint as mentioned above is restricted to rupees fifteen hundred only and user is not entitled to claim above it.
No Refund in case of deactivation: If the account of the user is deactivated from our end due to reason of complaints or non response or on account of negligent or willful misconduct no refund can be claimed.
Refund only after receipt in account: We do our best to refund the amount back to the users but the same can only be done once the amount is received into our account and transaction is settled not but not earlier.
No claim after fifteen days: Any claim for refund of amount made after a period of 15 days of making payment shall not be entertained and user shall forfeit the right to claim refund if that case.
Settlement: In case of any dispute as to refund claims user can contact with us and try to settle the matter amicably.
Expenses: Refund in case of wrongful deduction shall be made after deducting various expenses incurred and due process.
Mode of Refund: Though refund will be made into the account of the user they are not entitled to insist on the same method for refund it can be made either by payment gateway or wire transfer or any other mode.